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  Public Ticket #1135078
Perfect Gift Theme on Prestashop 1.7.1.0
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  • Leo started the conversation

    After I install fresh prestashop 1.7.1.0 and apply your perfect gift theme, I checked and clicked the button "Lae Configue"> "manage* " ,it just show me the message "Page not found"

    What should I need to do to fix it?

    Attached files:  Untitled.jpg

  •  64
    Naik replied

    Thank you very much for using our theme!

    Please provide us FTP credentials and Back Office access of the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  •   Leo replied privately
  • Leo replied

    Really Thanks for helping remotely and solved the problem installation.

    Is really fast support and will recommend to anyone to buy his/her premium themes.

  •  64
    Naik replied

    Thank you very much!

    You're welcome!

    Please let us know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  •   Leo replied privately
  •  64
    Naik replied

    Hi Leo,

    If you want to change different layout, please uninstall home page 1 and delete all the module before install layout home page 2.

    Sorry for the inconvenience.

    Or you can start teamviewer. We can help you to change layout homepage

    Thank you!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  •   Leo replied privately
  • Leo replied

    After I upgraded my prestashop version from 1.7.2.4 to latest 1.7.3.0, I re-apply perfect gift theme and configure theme customizer, I set the background image and save it, then clear the prestashop cache, it still not showing up my background image.

    Please help how to fix it?

  •  64
    Naik replied

    Hi,

    In our theme customizer have two option for backgroud image. one of them only appear with boxed mode.

    Please check again.

    If it still not showing, provide us FTP credentials and Back Office access of the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  •   Leo replied privately
  •   Leo replied privately
  •  64
    Naik replied

    Hi,

    Thank you for your info!

    All problem from your cache.

    Clear your cache is resolved your problem.

    Thanks!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  • Leo replied

    Not sure why I clear prestashop cache 2 to 3 times , it still not showing up on that day before I contact you. Izit I need to clear cache at my xamp7 apache?

    May I ask got any change on my "layout-both-columns.tpl"  file? do I need to extra copy or save this file for future use like when I want to reinstall whole prestashop theme?

  •  64
    Naik replied

    In the top of your site is redundant special character "}". It exists in the file "layout-both-columns.tpl" line 92

    We only cleared the cache to show your changes. Please check it again

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  • Leo replied

    Thanks

  •  64
    Naik replied

    You're welcome!

    Please let us know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  • Leo replied

    Hi naik,

    I still have a problem, I go to Lae Configure>manage page editor> and edit "NEWSLETTER AND SOCIAL" > then apply.

    I try clear cache 5times and restart server..it still not showing up immediately on website. Not sure how you can clear the cache, can u show me step? or need to reinstall Lae configure module?


  •  64
    Naik replied

    Thank you for contact us!

    Now it's woking

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  • Leo replied

    Thanks it really working perfectly now, but may I know what happen actually ?

    "Newsletter subscription module" is not updated? or cannot be upgraded? or corrupted?

  •  64
    Naik replied

    Hi,

    The ps_emailsubscription module did not appear in the list "insert module".

    So it doesn't appear in the homepage.

    Now it's ok.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  • Leo replied

    Izit this theme still not fully compatible with latest prestashop version 1.7.3.0?

    last night I just realize again got problem on "lae mega menu", it cannot add "categories link" ,when add it will popup say "Please fill all required fields".


  •  64
    Naik replied

    Now it's ok.

    Please do not hesitate to contact us if you have any other needs. 

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  • Leo replied

    Thanks again for quick support for fix updated.

    Hope you can publish or put 1 download link for customer easy self download and self updated theme files.

  •  64
    Naik replied

    Thanks for your feedback.

    We will update it in Themeforest's package

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now