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  Public Ticket #1182787
lae configure doesn´t work
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  • Grupomaspc started the conversation

    Good Afternoon,

    I Bought your theme on Monday and  i´ve install prestashop but when i try to activate your theme appa_home2 an error occurs. So i refresh and it seems that the theme have been activated.

    When i´d like to go to the "lae configure" option, in page says "page not found"

    Attached files:  Captura.PNG

  •  22
    Naik replied

    Hi Grupomaspc,

    Thank you for using our theme.

    Sometime it is so, we have solution in the section FAQ in our documentation.

    You can see and follow it.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

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  •  2
    Çağatay replied

    Hi,

    My problem was not solved this way. Help me please.

  •  22
    Naik replied

    Hi,

    Please provide us FTP credentials and Back Office access of the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  • Jan replied

    Hi,

    I have the same problem, can you post a link to the FAQ about this?

    THNX!

  •  22
    Naik replied

    Hi Jan,

    You can open our documentation and  find it in section "FAQ"

    Thanks!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now

  • Jan replied

    Hi Naik,

    THNX for your fast reply

     i found it, i refreshed the tables, but now it gives access denied. Do you also have a solution for that?

  •  22
    Naik replied

    If you follow the steps in the document correctly, but it still doesn't work.

    Please create new private tickets and provide us FTP credentials and Back Office access of the site.

    We will check it and help you asap!

    Thanks!

    Best regards,

    Naik - Lightatend Team 

     A good review and positive comment would help us to keep doing what we do best Rate now