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  Public Ticket #2237108
Megamenu 500 Internal Server Error
Closed

Comments

  • zakariabenrouba started the conversation
    December 7, 2019 at 7:41pm

    Hi

    When I going on "module configure" -> "Manage Megamenu"  I have an error: 500 Internal server error

    I tried to click Refresh Table (or the link page) and clear the cache but I still have the problem.

    For information i tried to install the theme on my localhost with:

    PHP version : 7.1/ 7.2/ 7.3

    Prestashop version: 1.7.5.0/ 1.7.1.2/ 1.7.6.2

    you find attached the error message and phpinfo() return.

    Could you please take this in charge it very urgent.

    Thank !

  •  347
    Naik replied
    December 9, 2019 at 7:44am

    Hi,

    Thank you for contact us!

    We just spent the weekend. 

    Please use Prestashop versions less than 1.7.4.x and PHP less than 7.2

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • zakariabenrouba replied
    December 9, 2019 at 11:10pm

    Hi, 

    I used PHP 7.1 and prestashop 1.7.4.0 the megamenu worked fine but the template doesn't appear just a blank page.

    Thanks in advance



  •  347
    Naik replied
    December 10, 2019 at 6:47am

    Thank you very much for contact us!

    Please provide us FTP credentials and Back Office access of the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • zakariabenrouba replied
    December 10, 2019 at 8:22am

    Hi Support team,

    i appreciate your fast reply, unfortunately i use prestashop in my localhost,

    i can provide you access to my machine via teamviewer for exemple.

    Regards.

  •  347
    Naik replied
    December 10, 2019 at 8:25am

    Can you submit a new ticket to the correct Akira category?

    Technical staff will then help you best.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   zakariabenrouba replied privately
  •  347
    Naik replied
    December 10, 2019 at 9:11am

    Hi, you need to choose Akira category and input purchase code.

    Technical staff will help you.

    Thanks!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •  347
    Naik replied
    December 10, 2019 at 9:12am

    This is attached image

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • zakariabenrouba replied
    December 10, 2019 at 8:59pm

    Hi support team,

    The issue is fixed using PHP 7.1,

    you can close this ticket.

    Thanks

  •  347
    Naik replied
    December 11, 2019 at 1:53am

    We are glad to hear this is resolved. 

    Please do not hesitate to contact us if you have any other needs. 

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)