I am installing the Akira theme from the file akira_theme_installations_file.zip which according to the readme.txt file should be version 2.0. I am installing on a new PS 1.7.6.7 shop. It says version 1.0 on the dashboard (and in the theme.yml file). I activate it anyway and the pages (both frontpage and other pages) are all jumbled. I also get erros writing the css file when savng changes in the Theme Customizer.
The server is running PHP7.2 and there were no problems with the akira_homepage1_theme_install.zip theme (that I have deleted again, because I need the version 2 of the theme).
I really dont know where to begin solving the problem.
Adding to the diagnosing... When I try the Manage Homepage editor, i get:
Oops! An Error Occurred
The server returned a "500 Internal Server Error".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused. [PrestaShop] Fatal error in module file: /var/www/kira-cph.com/testsite/modules/nrtwishlist/classes/WishList.php:0 Cannot declare class WishList, because the name is already in use
It seems that you are using the 1-click upgrade tool from Prestashop and the psreassurance module is missing data in the database due to no update or error during upgrade.
Thank you!
Best regards,
Naik - Lightatend Team
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I found the cause. If a category is added to a megamenu item and thar category is later deleted, it causes an error 500. Is this a problem that is solved in a newer version of the theme (the megamenu)? It should handle the problem gracefully), not throw a fatal error...
I am installing the Akira theme from the file akira_theme_installations_file.zip which according to the readme.txt file should be version 2.0. I am installing on a new PS 1.7.6.7 shop. It says version 1.0 on the dashboard (and in the theme.yml file). I activate it anyway and the pages (both frontpage and other pages) are all jumbled. I also get erros writing the css file when savng changes in the Theme Customizer.
The server is running PHP7.2 and there were no problems with the akira_homepage1_theme_install.zip theme (that I have deleted again, because I need the version 2 of the theme).
I really dont know where to begin solving the problem.
Adding to the diagnosing... When I try the Manage Homepage editor, i get:
Oops! An Error Occurred The server returned a "500 Internal Server Error".Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
[PrestaShop] Fatal error in module file: /var/www/kira-cph.com/testsite/modules/nrtwishlist/classes/WishList.php:0
Cannot declare class WishList, because the name is already in use
Thank you very much for contact us!
Please provide us FTP credentials and Back Office access of the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi,
Now it's ok for you!
When you install version 1.0 you need to completely uninstall it before you install version 2.0
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Please reset this module.
It seems that you are using the 1-click upgrade tool from Prestashop and the psreassurance module is missing data in the database due to no update or error during upgrade.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi,
Can you please send us your errors?
We will check and help you ASAP!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Please, these are the source code coming from the Prestashop platform, and you are using an incompatible PHP version.
Please use PHP 7.2 for Prestashop to perform at its best.
Thank you!
Best regards,
Naik - Lightatend Team
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Our support time Monday-Saturday (9am-6pm GMT+7)
Currently, Akira does not have an updated version for Prestashop 1.7.7.x
Please use Prestashop 1.7.6.x to get the best performance.
Thank you!
Best regards,
Naik - Lightatend Team
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Our support time Monday-Saturday (9am-6pm GMT+7)
Hi,
Please replace this folder to fix it: root/modules/nrtelementor/src/ as attached folder
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
I found the cause. If a category is added to a megamenu item and thar category is later deleted, it causes an error 500. Is this a problem that is solved in a newer version of the theme (the megamenu)? It should handle the problem gracefully), not throw a fatal error...
Thank you very much for feedback!
Please provide us FTP credentials and Back Office access of the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi,
As tested, we created a new category and added megamenu. Then delete this category.
However, Megamenu works well even with debug mode enabled.
Please double check, or add to the faulty directory on megamenu and we will check it out.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)