No dice, despite the advice you gave us, we tried once again to install the theme without success.
It still doesn't work! - The theme is not displayed correctly - If you activate one of the Home (1 for example) nothing appears anymore on the site - If you start Elementor it gives Server Error
In short, it's really difficult to succeed in the installation without running into problems. Please intervene, we are really tired. Thank you
We have privately provided you with access to the site, ftp, and everything else you need.
As described by us, if you have installed Akira 1.0 first, you need to completely remove Akira 1.0 including all related modules before you install Akira 2.0.
We have attached Akira 2.0 in case you need to install it another time.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do bestRate now
We enthusiastically purchased your theme, reading about the many opportunities it offers.
We encountered dozens of problems installing the theme. In the meantime, we have practically never been able to get a working version even partially.
We attach a series of screenshots, which highlight structural and template bugs.
We ask for a possible refund.
Hi,
Thank you for contact us!
We offer a free installation service for the default Prestashop websites.
Please provide us FTP credentials and Back Office access of the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi,
Please pre-install the default Prestashop 1.7.6.x version and make sure Prestashop works well with your hosting configuration.
We'll install Akira shortly.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi but were there any problems installing the theme?
because we understood that it would be uploaded by you.
Hi,
As we checked, you are using PHP 7.4. Many bugs are arising on the default Prestashop BO.
Currently Prestashop is doing best at PHP 7.2
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
We have made the PHP change you indicated. Which Prestashop version is more stable for Akira theme?
Hi,
Please use 1767 or higher.
Provide us Back Office access of the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
No dice, despite the advice you gave us, we tried once again to install the theme without success.
It still doesn't work!
- The theme is not displayed correctly
- If you activate one of the Home (1 for example) nothing appears anymore on the site
- If you start Elementor it gives Server Error
In short, it's really difficult to succeed in the installation without running into problems.
Please intervene, we are really tired. Thank you
We have privately provided you with access to the site, ftp, and everything else you need.
Hi,
Now it's ok.
As described by us, if you have installed Akira 1.0 first, you need to completely remove Akira 1.0 including all related modules before you install Akira 2.0.
We have attached Akira 2.0 in case you need to install it another time.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)