Hi, the home is missing from the site. in the back-office I can no longer find the default home file on AXON HOME, which has practically disappeared. Header, Footer and the rest are seen regularly, but not home. How can I fix it, it is urgent.
Hi, yes I already knew this. But when I loaded the template, by default I could choose home 1 or home 2, I worked on home 1 which is now gone, it disappeared. Why? Do I basically have to redo all the work from the beginning?
HELLO, I solved it by installing prestashop and elementor again, I had to solve it with some urgency, and given the slowdowns in the responses, I solved it with the most drastic solution. thanks anyway
Hi, I reopen this ticket because for the second time the Axon data disappear, the first time the axon-home set by default by the template disappeared, now the axon-header and axon-footer have disappeared. Why? I need to urgently recover the backup from a few days ago and redo the last two days of work. I have to trash the template, because that way I can't risk putting the site online. Thank you
Have you deleted all products or categories. If correct please update to our new version. Or if you do not want to update please replace the attachment to the directory "root / modules / nrtelementor /".
Thanks!
Best regards,
Naik - Lightatend Team
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Hi, yes I have deleted some products and more and more axon templates have disappeared. No I don't want to update the whole template, that's okay. The important thing is that with the nrtelementor file you solve the bugs that Akira has. Thank you
Hi, the home is missing from the site. in the back-office I can no longer find the default home file on AXON HOME, which has practically disappeared. Header, Footer and the rest are seen regularly, but not home. How can I fix it, it is urgent.
Thank you very much for contact us!
Please provide us FTP credentials and Back Office access of the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
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Our support time Monday-Saturday (9am-6pm GMT+7)
Thank you for your info!
You need to choose the default layout fllow attached image.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi, yes I already knew this. But when I loaded the template, by default I could choose home 1 or home 2, I worked on home 1 which is now gone, it disappeared. Why? Do I basically have to redo all the work from the beginning?
Did you take any action before home1 disappeared? For example delete products or delete categories?
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
no, i disconnected the prestashop languages module
Hi,
We are unable to continue to access BO and FTP. Please check.
Do you use backup hosting? you can get back the elementor over there.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
HELLO,
I solved it by installing prestashop and elementor again, I had to solve it with some urgency, and given the slowdowns in the responses, I solved it with the most drastic solution. thanks anyway
So sorry for late reply!
We are glad to hear this is resolved.
Please do not hesitate to contact us if you have any other needs.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi,
Have you deleted all products or categories. If correct please update to our new version. Or if you do not want to update please replace the attachment to the directory "root / modules / nrtelementor /".
Thanks!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Hi, yes I have deleted some products and more and more axon templates have disappeared. No I don't want to update the whole template, that's okay. The important thing is that with the nrtelementor file you solve the bugs that Akira has. Thank you
Tell us what your error looks like after updating the file.
Please do not hesitate to contact us if you have any other needs.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)