Hello, I was communicating with you again, because a problem arose now. By the way the template is wonderful, but at this moment I don't know why but it no longer shows "filter by" on any type of device.
I would appreciate if you can tell me what the problem is, maybe I generated it by eliminating some section of the blocks, I don't know the reason.
I created the child template, I put the files that I customized but it still doesn't show me the correct information. I mean that it does not show me the product page, the category scroll in the header search engine is distorted, and in the categories it shows me the left and right block.
The truth is that I have come a long way to install the template from scratch again :/
Hello, I was communicating with you again, because a problem arose now. By the way the template is wonderful, but at this moment I don't know why but it no longer shows "filter by" on any type of device.
I would appreciate if you can tell me what the problem is, maybe I generated it by eliminating some section of the blocks, I don't know the reason.
I remain attentive to your responses.
Dear excuse me to mix the ticket with another topic, I just updated to 2.2.0 and now I cannot see the products or categories.
Hi,
As we checked, your site is still using Akira 2.1.5 and hasn't updated to 2.2.0.
Please update to Akira version 2.2.0 to fix category page error.
Thank you!
Best regards,
Naik - Lightatend Team
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Our support time Monday-Saturday (9am-6pm GMT+7)
But if I uploaded and replaced all files included in the "akira_theme_installations_file_v220.zip" file, is that the correct way to update or not?
We update a lot of files, so to avoid spending a lot of time on the client updating, you need to override the entire theme.
Here's how to update almost all themes.
If you have customized the theme, please use the Akira child theme included in the package to move the edited files over there. All updates will take place in the Akira parent theme and will not affect your customization https://devdocs.prestashop.com/1.7/themes/reference/template-inheritance/parent-child-feature/
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
I created the child template, I put the files that I customized but it still doesn't show me the correct information. I mean that it does not show me the product page, the category scroll in the header search engine is distorted, and in the categories it shows me the left and right block.
The truth is that I have come a long way to install the template from scratch again :/
Hello, I already updated to the latest version. Now could you help me with the problem that "filter by" does not appear?
I would appreciate it dear
Hi,
You need to choose which categories for the filter to appear.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)