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  Public Ticket #2787080
Editor issue
Closed

Comments

  • cryonos started the conversation

    Hello,

    Since you updated the theme with the AxonCreator Website builder, it is impossible to edit/create pages as Categories or CMS with the visual builder.

    The button "add extended content with elementor" is visible but returns an error (cf attachments).

    We tried reactivating the old module Axon Elementor but it's conflicting with the new one (showing a double header on the page).

    This is a very blocking issue !!

    How can we resolve? We need to edit our pages ASAP!

    Please be careful when you publish updates, this is about ecommerce and you break selling activities with potentially big issues for our business !

    Plus: the link for the old editor is still in the admin menu.

    Prestashop version: 1.7.7.4

    Theme version: last version 2.3.1

  •   cryonos replied privately
  •  356
    Naik replied


    Can you provide us Back Office access of the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   cryonos replied privately
  • cryonos replied

    I replied privately with the login infos


  • cryonos replied

    I add another bug: the variant display in the products list doesn't work anymore.

    (I checked in debug and the main_variants array is always empty + nothing loads the tpl file)

  •  356
    Naik replied

    Hi,

    You can now edit pages with Axon - Creator.

    Please describe more about the error you just submitted, more detail and take some screenshots.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • cryonos replied

    Thank you, it works for the CMS and categories but it doesn't work for Product page ( I see the button for the editor in the product in admin but if I click on it I have the same error, see in attachment)

    For the variants problem I mean that I chosen a layout which should show the variant list, but it doesn't.

    I created a test product with colors, but the variants are not shown even if I selected the Product Layout 1 for the product list.


  •  356
    Naik replied

    Hi,

    1. We've got an update to fix this, which will be available next week. Please wait.
    2. With Color swatch, you need to configure the color group in a "color or texture" and all elements in "Color group" must have a representative color (image or hexa code).

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • cryonos replied

    Hi,

    I know the Color swatch works only with color or texture, but it doesn't work in product list as described previously.

    As you can see in attachment, the Test product has 2 colors attributes, I can see them on the product page, but they doesn't show in the product list results (category or search results).

  •  356
    Naik replied

    You have edited our file. Please check again.

    Our edited Color swatch display is different from the default.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)