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  Public Ticket #2870135
megamenu
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Comments

  • carbonas started the conversation

    I have another problem.

    I changed the mega menu but the change is only shown in the head4. Also I can't edit the current "All categories" entry, not even through Elementor.

     

    Thank you

  •  353
    Naik replied

    Thanks for contacting us!

    I'm Naik Lead from the support team.

    Have you tried clearing Prestashop cache and browser cache? MEgamenu is common to all headers.

    All categories are content edited by vertical Megamenu. You can find it in the Megamenu.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    Hi Naik, I hope you will be so kind to answer all my questions, unfortunately I have several problems.

    As already anticipated by this ticket I have the problem of the mega menu which (even after deleting the browser cache and prestashop) appears only on the head4 and never on the head1 (see attachments).

    Furthermore, on both, it does not show the subcategories of the "Restructuring" category but an empty sub-window appears (head-4.jpg)

    Other problem. I can't change "all products" as the title of the mega menu (head-4b.jpg)

    Finally I would like to know how to create a category page showing products only through Elementor. I tried with the shampoo category but they always appear double (shampoo.jpg). In your demo I saw you do this but I couldn't tell if it was a "blank" page or a page associated with the menu.

    Thank you so much for your invaluable support. products automatically presented on the page of approx .

  •  353
    Naik replied

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   carbonas replied privately
  •  353
    Naik replied

    Hi,

    Thank you for your info!

    You are using another vendor's Smartblog that is not a module provided by us. We are not responsible for smartblog related issues. Not even AxonCreator Website builder works with this Smartblog Module.

    You can find all these modules in the theme you download with the following path \ps_akira_package_2.3.5\akira_theme_installations_file_v235\dependencies\modules\

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    I'm sorry, that's an old theme I had initially. Is that what creates the problem? I don't see how the blog has to do with my problem. Anyway, I'll eliminate the theme and then I'll tell you. Thanks

  •  353
    Naik replied

    Hi,

    We have used the Smartblog link function with Axoncreator to use the blog as a widget in it.

    However, AxonCreator is giving an error that cannot link to Smartblog.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    Hello, I proceeded to delete everything and reinstall clean. Now I have no other themes but when I go to insert in a category page (art) an element through elementor with product grid it gives me an error.

    Also I would like to know if it is possible to manage the products page only with elementor and hide the products set automatically by prestashop.

    Another problem that I cannot solve in any way even after the reinstallation is the change of "Select a Category", I would like to insert "PRODUCTS". Attached is the screenshot. Thanks

  •  353
    Naik replied

    Hi,

    1. Your Category must be public and viewable on FO for Elementor to work.
    2. Currently, Elementor can only edit the components inside the product detail page such as description, left and right columns, related products, .. Product status cannot be edited.
    3. Please go to the translation page of installed modules and translate our module Axon - Search Bar to translate this text.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    1. what is FO for elementor?
    2. Ok, so I can't create a category page using just elementor. Correct?
    3. Perfect ! thanks

  •  353
    Naik replied

    Hi,

    1. Go to Front Office(FO) and check as a guest that you can view the category normally
    2. We are talking about the products detail page as what you mentioned from the last reply. "Also I would like to know if it is possible to manage the products page only with elementor and hide the products set automatically by prestashop."

    Thanks!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    Of course the category exists, it is called Art, and the error (attached) appears only when opening the page. I specify that in this category page there is a first product block made with elementor. Perhaps looking at the category you can understand better.

    The problem I wrote and you reminded me of is for another problem. That is to show the products present in the category page only with the elementor module and not with the classic prestashop grid. Even here you can understand better by opening it. Thanks

  •  353
    Naik replied

    Please use the option as attached image to fix this error.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    a simple slide-up? I apologize for the trivial mistake but I couldn't resolve it.

    very thanks

  •  353
    Naik replied

    You're welcome!

    Please let us know if we can be of further assistance.

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    Hello, is it possible to leave all the tabs open one below the other or disable all the product tabs and show only the reviews under the description?

    In this way the navigator will be able to receive the description of the product and immediately after the reviews. We don't need any more details. Thanks

  •  353
    Naik replied

    We're sorry but we don't understand. Could you please explain in more detail and take some screenshots.

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    Hi, I would like the "description" and "ratings" tabs to be visible at the same time on the same page without having to click on their button to open the tab. So I would like the attached images "A" and "B" to become image "C"

  •  353
    Naik replied

    Hi, 

    You can choose show all your tab follow attached image.

    Thanks!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • carbonas replied

    Nothing to say, your theme is absolutely a super theme. Fantastic!!

    Is there also the possibility to customize the graphics of the comments tab? Specifically, I would like to hide the part highlighted in the attachment "prima.png" with the letter "C" and bring the "A" part on a line. In short, I would like to create the attached example "dopo.jpg".

    Do I have to intervene in the code of the module?

  •  353
    Naik replied

    Hi,

    You can't edit like dopo.jpg image because form and submit button must go together, without form submit button doesn't work

    Thanks!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)