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  Public Ticket #2896426
Order button disabled
Closed

Comments

  • o_merveille started the conversation

    Hello I have a very urgent issue

    After Akira 2.3.5 to 2.3.6 upgrade, we received no order on our website.

    After checking, we notice that the order button appears disabled even if the customer choose the payment method and and accepts conditions.

    The button is in fact active, but appears disabled. 

    Edit: I found a contingency procedure, by removing {if !$selected_payment_option} disabled{/if} on /root/themes/akira/templates/checkout/_partials/steps/payment.tpl line 126

    But it's not optimal

    Thank you

  •  353
    Naik replied

    Hi,

    Currently you are using Akira 2.3.6 and Prestashop 1.7.7.8

    Your version of Prestahsop is outdated. Please upgrade to the latest version of Prestashop 1.7.8.x to avoid this error.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • o_merveille replied

    Yes because all modules are not compliant with 1.7.8.0. so we prefer to maintain 1.7.7.8 until all acceptance tests are ok

    I disagree with your answer. The template is reputed to be compliant with 1.7.x, without to be forced to migrate to the very last version of PS. So that means your customers have to live with that issue that didn't exist on the previous version of Akira?


  •  353
    Naik replied

    Akira version 2.3.5 is available for version 1.7.7.8.

    Please reinstall Akira 2.3.5 https://akira-elementor.axonvip.com/akira_theme_installations_file_v235.zip

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • o_merveille replied

    Is there a way to downgrade version?

    You should warn your customer before they confidently upgrade that if they are not in 1.7.8.0 they would meet issues....

  •  353
    Naik replied

    You need to use a previous backup to roll back to the old version.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • o_merveille replied

    Hello

    After upgrading to PS 1.7.8.0 and Akira 2.3.7, the bug still remains, I am forced to apply the contingency procedure indicated in my first post

  • o_merveille replied

    Hello.

    Can you have a look on that issue?

    Thank you

  •  353
    Naik replied

    Hi,

    This bug has been forwarded to the dedicated team.

    However they will be updated in the next update. For now you just need to use the fix method as you are.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •  1
    v-max74 replied

    Hi, I had the same problem.

    It's just enough to change themes/akira/templates/checkout/_partials/steps/payment.tpl  line 126 from

    <button type="submit" class="btn btn-primary center-block{if !$selected_payment_option} disabled{/if}">

    to:

    <button type="submit" class="btn btn-primary center-block" {if !$selected_payment_option} disabled="disabled"{/if}>

    This solves.

    Stefano / coderz.cz

  •  353
    Naik replied

    Thank you so much for sharing this solution!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)