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  Public Ticket #2905773
installation problem
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  • Juan started the conversation

    Hi!

    I have problems with the installation

    1) When I click to "use this theme there is an error "Cannot install module statslive. The module statslive could not be found on Addons."

    2) The Axoncreator does not work. I get an "error 500" when I try to edit anything.

    I´m using prestashop 1.7.8 and akira 2.3.6

    thanks!

    Juan

  • Juan replied

    Hi!

    I could solve some issues but others still stand.

    1) I'm experimenting with some problems when I try to edit some texts, the text box appears just for a second and then disappears (see attached files). It still in the background (if you inspect the code is there, but it's not visible)

    2) How can I install the different headers and footer (I only have 4 headers and 1 footer available)

    Server has PHP 7.2 Prestashop 1.7.9 Akira 2.3.6

    Thanks!

    Juan

  • Juan replied

    I forgot to attach the files in my previous post

  •  353
    Naik replied

    Hi,

    Thank you for using Akira!

    Akira 2.3.6 is only suitable for Prestashop 1.7.8.x

    You are using Prestashop version 1.7.7.x. Please upgrade your Prestashop to the latest version to fix unnecessary errors.

    Please double check your default Prestashop before installing Akira. https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Juan replied

    Hi Naik!

    Thanks for your reply

    I'm using PRESTASHOP 1.7.8 (fresh installation) and Akira 2.3.6 so they are compatible.

    I also have made ALL the previous checks with phppsinfo.php and they are ALL OK so they are not the problem (see attached screenshots)

    The curious thing is if I try to edit from a mobile device (android cellphone) I see the text fields.

    Any ideas?

    THANKS!


    BTW Could you send me a link to a detailed explanation about how Megamenu works? 


  •  353
    Naik replied

    Hi,

    Sorry about that, Axon - Creator editor is not compatible with mobile devices yet, you need to use it on desktop.

    You can see attached image for instructions on how to build megagamenu.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Juan replied

    Hi!

    I'm still having problems with Megamenu

    I followed the indications you sent me but when I try to add a "category block", a "product block", a "custom link"  or a "custom content" there is a message saying "An error occurred" (see attachment).

    Do you want me to create and send you credentials to test it?

    Thanks!

    Juan

  • Juan replied

    Hi!

    I'm still having problems with Megamenu

    I followed the indications you sent me but when I try to add a "category block", a "product block", a "custom link"  or a "custom content" there is a message saying "An error occurred" (see attachment).

    Do you want me to create and send you credentials to test it?

    Thanks!

    Juan

  •  353
    Naik replied

    Hi,

    Sorry about this problem, this is a bug that appeared in updated version 2.3.6.

    Please update 2 files to fix the megamenu problem

    • root/modules/nrtmegamenu/classes/NrtMegaColumnClass.php
    • root/modules/nrtmegamenu/classes/NrtMegaMenuClass.php

    Thank you for contacting us!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Juan replied

    HI!

    THANKS! It works now!

    Just a few questions: 

    1) Is it possible to set the font type and other styles in the megamenu items?

    2) Is it possible to add just the "name" of the product? Adding a product block generates a big picture and too many other information of the product (price, etc)

    THANKS!!!!

    Juan 

  •  353
    Naik replied

    Hi,

    1. You can add custom styles like the attached image
    2. Currently we only provide full product widgets

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)