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  Public Ticket #2972767
axon doesn't work in dashboard and preview website is dead
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Comments

  • alpharesponsive started the conversation

    After some research and reflection I think my problem is with your license code. Indeed I activated the license on a site and the customer has changed the name of this site and I bought a domain name modified the database. except that nothing works and therefore I think it comes from the license that must have 2 sites instead of 1. I tried the migration and it does not work I have deactivated the license before the migration and nothing works

    I managed to change the activation license on the new website address but nothing works

  •  353
    Naik replied

    Your ticket has been duplicated, please track this ticket https://lightatendthemes.ticksy.com/ticket/2972138/

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • alpharesponsive replied

    It is possible to use axon. I get error messages. as soon as I click on axon creator to modify header I get an error page. If I don't get an answer I will ask for a refund. There are too many error messages.

  • alpharesponsive replied

    I sent you an email saying that I was able to reload a backup except that it's back to having a bug on your theme. I don't do anything more than custom elementor. I really need you to find a solution for me, the client is furious 

  •  353
    Naik replied

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • alpharesponsive replied

    I am reinstalling prestashop and starting the site again. After days of research on forums, sites, experts, ... no answer to my problem.
    If after that a bug occurs I will ask for a refund because at the stage of modifications and your response times, I have the customer who is dissatisfied and is stressed by the short time we have left


    After a clean installation I customize the template, and already we have a problem with the hooks of axon. The preview couldn't loaded for : 

    ID  Hook Name  Active  ---- Rechercher1displayProductAccessoriesModifier  2displayProductSameCategoryModifier  3displayRightColumnProductModifier  4displayLeftColumnProductModifier  5displayLeftColumnModifier  6displayRightColumn

  •  353
    Naik replied

    Thank you very much for contact us!

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)