Comments ramalhod started the conversationFebruary 4, 2022 at 3:43pmhello, the productos prices are missing and they area active, i cant find problem, only work with new instalation, if pretashop updated they gone.please see pictures attachedcan you help please 348Naik repliedFebruary 5, 2022 at 9:44amThank you very much for contact us! Please provide us FTP credentials and Back Office access to the site. We will check it and help you asap!Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7) ramalhod replied privatelyramalhod repliedFebruary 13, 2022 at 7:23pmhello any update ? 348Naik repliedFebruary 14, 2022 at 11:04amPlease double check, your FTP is blank, admin link is not correct. Thank you!Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)ramalhod repliedFebruary 16, 2022 at 1:14pmsorry for delay, ftp user was wrongFTP Username: gofashionFTP server: ftp.gofashion.ptFTP & explicit FTPS port: 21password: e1t5;N(b@j5!website:login: [email protected]password: e1t5;N(b@j5! 348Naik repliedFebruary 17, 2022 at 1:55amThe override file you added is causing local errors. Please check again.Thanks!Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)ramalhod repliedFebruary 17, 2022 at 11:38amhello now all site is gone showing error.ramalhod repliedFebruary 17, 2022 at 11:40amI don’t add any file, I only send credentials to you, please recover my site :(ramalhod repliedFebruary 17, 2022 at 9:21pmI restore site last backup, can you please fix price issue 348Naik repliedFebruary 18, 2022 at 11:09amThe error on your site still exists, the overwritten file may be caused by you installing a 3rd party module. We just turned on debug mode and they show the error. This error affects your entire site currently. Please remove the file that we have marked in red first if you do not use it. If you still use it you need to fix the displayed error. Thank you!Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7)ramalhod repliedFebruary 23, 2022 at 2:24pmerror found, thank you very much :) 348Naik repliedFebruary 24, 2022 at 7:45amWe are glad to hear this is resolved. Please do not hesitate to contact us if you have any other needs. Best regards, Naik - Lightatend Team A good review and positive comment would help us to keep doing what we do best Rate now Our support time Monday-Saturday (9am-6pm GMT+7) Sign in to reply ...
hello, the productos prices are missing and they area active, i cant find problem, only work with new instalation, if pretashop updated they gone.
please see pictures attached
can you help please
Thank you very much for contact us!
Please provide us FTP credentials and Back Office access to the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
hello any update ?
Please double check, your FTP is blank, admin link is not correct.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
sorry for delay, ftp user was wrong
FTP Username: gofashion
FTP server: ftp.gofashion.pt
FTP & explicit FTPS port: 21
password: e1t5;N(b@j5!
website:
login: [email protected]
password: e1t5;N(b@j5!
The override file you added is causing local errors.
Please check again.
Thanks!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
hello now all site is gone showing error.
I don’t add any file, I only send credentials to you, please recover my site :(
I restore site last backup, can you please fix price issue
The error on your site still exists, the overwritten file may be caused by you installing a 3rd party module.
We just turned on debug mode and they show the error. This error affects your entire site currently.
Please remove the file that we have marked in red first if you do not use it. If you still use it you need to fix the displayed error.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
error found, thank you very much :)
We are glad to hear this is resolved.
Please do not hesitate to contact us if you have any other needs.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)