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  Public Ticket #3081979
pop up newsletter
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Comments

  • alpharesponsive started the conversation

    Hello,

    I have activated the newsletter pop up with the mail sign up form and the minus button. I hijacked the function of the newsletter pop up to display only a title and a text below. As you can see on the attached pictures, the texts do not appear at all and when I look in the code (in screenshot) there is no text at all.

    Attached files:  Capture d’écran 2022-07-11 à 11.54.09.jpg
      Capture d’écran 2022-07-11 à 11.54.34.jpg
      Capture d’écran 2022-07-11 à 11.56.10.jpg

  •  350
    Naik replied

    We noticed that you turned off form rendering, so your popup only has an image.

    For your customizations, you need to test it yourself.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • alpharesponsive replied


    Hello,

    yes I have deactivated the registration form because I don't need it. I just want the title and the description to appear only. Is it possible? I tried to add the form and it does not appear either. In any case I do not want the mail form and the button to appear. Is this possible or not?
     If not, I'll code it myself and we won't talk about it anymore

  •  350
    Naik replied

    Unfortunately, now you need to edit the tpl file to display as desired.

    Please update the file that we have attached and configure as attached image. root\modules\nrtpopupnewsletter\views\templates\hook\popup-1.tpl

    For types 2-3-4 you need to edit the corresponding file.

    Thank you!

    Attached files:  Module-Manager-•-PS1786.png
      popup-1.zip

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • alpharesponsive replied

    I updated the TPL file and report on model 3 and still the same problem. I have already updated the changes and cleared the host cache.

    By cons I do not know if I should activate but I activated the newsletter module of the heart of prestashop  and it does not appear as I would like because the texts are below instead of being aligned with the image

  •  350
    Naik replied

    You need to choose style 1 for aligned text.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • alpharesponsive replied

    Hello, I'm sorry to contradict you but types 1, 2 and 4 don't work, nothing appears neither text nor image while type 3 has text and image

  •  350
    Naik replied

    Are you update this file root\modules\nrtpopupnewsletter\views\templates\hook\popup-1.tpl

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • alpharesponsive replied

    yes I update your file and it did not change anything, I have no visibility of the template. I have a black background opacity 0.5

  •  350
    Naik replied

    Thank you very much for contact us!

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   alpharesponsive replied privately
  •  350
    Naik replied

    Your FTP is empty.

    Please check again.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   alpharesponsive replied privately
  •  350
    Naik replied

    Your page is getting a 403 error and is inaccessible.

    When turning on debug mode BO encountered an error with the overwritten file you added (attached image)

    Please check these errors again before we can test the popup. You should also use PHP 7.4 for best performance.

    Thank you!

    Attached files:  Performances-•-Maison-Créations.png
      Informations-•-Maison-Créations.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)