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  Public Ticket #3159292
Revslider display
Closed

Comments

  • av1-communication started the conversation

    I have an issue to display my revslider creations. My slide does not appear as in the preview mode in revslider (with a video in the background).

    Attached files:  ISSUECapture.JPG
      PREVIEWCapture.JPG

  • av1-communication replied

    Here is the error displayed in the console

    Attached files:  erroeCONSOLECapture.JPG

  •  249
    Naik replied

    Thank you very much for contact us!

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • av1-communication replied

    Here are the credentials :

    Login page : https://www.av1test.fr/phone-ride/av1-login

    Id : [email protected]

    Pass : 12341234

  •  249

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • av1-communication replied

    Yes but it is not revslider video... I put this in background of a section in the meantime (but it does not work on mobile). Please check again by using Axon page editor please...

  •  249
    Naik replied

    You need to create a revolution slider and add it to any page so we can check for errors.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • av1-communication replied

    I did since you checked... please check again...



    Attached files:  HomeDisplay.JPG
      AxonCreator.JPG

  • av1-communication replied

    Have you found something ?

  •  249
    Naik replied

    Revolution is causing an error, we have contacted the developer of this module and are waiting for a response.

    Once we have the results, we will send them to you right away.

    Thanks for waiting!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • av1-communication replied

    Ok thank you, I hope Revolution can fix it soon as my client plan to be online this week...

    I will be wainting for your response then.

  •  249
    Naik replied

    Hi,

    Your revo is crashing JS.

    Please export your slider, then completely uninstall Revo and install it again. Import your slider back and use it normally.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • av1-communication replied

    Ok thank you. I tried to follow your indications but now, everytime I try to edit a page of header/footer with Axoncreator, I have an endless loading and can't edit the page... What can I do to fix this ?

    Attached files:  endlessCapture.JPG

  •  249
    Naik replied

    Can you double check for?

    We still access your header editing normally.

    Thank you!

    Attached files:  AxonCreator-Header-Phone-Ride.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • av1-communication replied

    It looks like caching makes this happen... after I emptied cache and change browser, it worked again. Can you please have a more precise look on it for it not to happen again. Thank you

  •  249
    Naik replied

    You need to open debug mode to check if there are any error reports.

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)