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  Public Ticket #3164574
Error editing the product description
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Comments

  • Piotr started the conversation

    Hello,


    I have a problem with customizing the product description. Unfortunately I cannot use the latest prestashop version and skin because I am using a module that requires prestashop version 1.7.7.2


    The problem occurs when I want to edit the product description with AXONCREATOR.


    Error text:

    Sorry, the content area was not found in your page.

    You must call 'the content' function in the current template. Screenshots in the attachment.


    Prestashop version: 1.7.7.2


    Akira Version: 2.3.5


    PHP version: 7.4


    Thank you for your help and best regards Piotrek

    Attached files:  Zrzut ekranu 2022-11-09 212612_994.png
      Zrzut ekranu 2022-11-09 212602_980.png
      Zrzut ekranu 2022-11-09 212544_140.png

  •  249
    Naik replied

    Hi,

    first, you need to configure PHP to 7.3 this is the highest version available for Prestashop 1.7.7.x https://devdocs.prestashop-project.org/1.7/basics/installation/system-requirements/#php-compatibility-chart

    Is your product viewable outside of Frontoffice?

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Piotr replied

    Thank you for your response. I tested the store on PHP 7.2 and 7.3, unfortunately the error still occurs. The product page is displayed correctly:

    http://ptdesign.pl/strona-glowna/20-sl705.html
  •  249
    Naik replied

    Please provide us FTP credentials and Back Office access to the site.

    We will check it and help you asap!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   Piotr replied privately
  •  249
    Naik replied

    We have normally added the product description you mentioned with AxonCreator.

    Can you check again?

    Attached files:  AxonCreator-product-20.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  • Piotr replied

    I thought it was a browser or cache issue but on the hyperbook.pro target domain the problem persists. What did you do to add a description? 

    Update: I copied the themes folder from one server to another and the product description started working. I understand that some changes have been made to the files.

  •  249
    Naik replied

    We just tested the website's Backoffice and found everything to be working properly. 

    Go to edit product and click edit button as attached picture.

    We do not change any files.

    Thank you!

    Attached files:  Produkt-•-Hyperbook.png

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)

  •   Piotr replied privately
  •  249
    Naik replied

    Hi,

    Now your contact form are ok.

    Only 1 file has been modified /modules/axoncreator/views/templates/widgets/contact.tpl

    Thank you!

    Best regards,

    Naik - Lightatend Team 

    A good review and positive comment would help us to keep doing what we do best Rate now

    Our support time Monday-Saturday (9am-6pm GMT+7)