In the product options selection popup, in phone browsers, only the images of the default option are loaded, while by choosing other product options, the relevant image is almost always not loaded or only the thumbnail appears.
It's not a cache issue (already tested with all caches disabled)
The error occurs only in mobile mode, while with desktop browser it works normally.
Already tried clearing the local cache: that's not the problem...
The photos you have sent are refered to default product option! In this case images are always displayed!
Please try into product ROBIN to select different colours (more that twince!) and you will see the issue. Tested on Android and Iphone mobile, usually from the third choice of option it starts to no longer show the photos.
I noticed that in the Themes Back Office, the version shown of AKIRA is 2.3.9 but 1 Click Upgrade module say that the installed version is the last available 2.4.8.5. It is correct?
Hello,
In the product options selection popup, in phone browsers, only the images of the default option are loaded, while by choosing other product options, the relevant image is almost always not loaded or only the thumbnail appears.
It's not a cache issue (already tested with all caches disabled)
The error occurs only in mobile mode, while with desktop browser it works normally.
You can try at page https://www.ilba.it/en/spinners selecting the first products "ROBIN"
Attached files: page no images.jpg
page ok.jpg
pages miniature only.jpg
We have checked and your page loads correctly. All photos are displayed.
Looks like you're being cached. Please clear the browser cache on the mobile device you are using.
Thank you!
Attached files: z5055808296361_d624b1848423d2437df8bbb9e603fd8b.jpg
z5055808348083_4048037fd42b12bac27c79a97e2d678c.jpg
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Already tried clearing the local cache: that's not the problem...
The photos you have sent are refered to default product option! In this case images are always displayed!
Please try into product ROBIN to select different colours (more that twince!) and you will see the issue. Tested on Android and Iphone mobile, usually from the third choice of option it starts to no longer show the photos.
Attached files: Screenshot.jpg
I send you a video with the issue.
Attached files: akira-problem.mp4
We have shared screen videos on our android devices.
Can you tell me which device you are using?
Can you record a video from clearing browser cache on your Android device?
Thank you!
Attached files: check-image.mp4
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Have you tried testing the site on another android device?
We tested on Samsung Galaxy S20 ultra device and did not have any problems like the video you sent.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
If you are not on the latest version, please update Akira to our latest version 2.4.5.8 to see if the error is fixed.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
I noticed that in the Themes Back Office, the version shown of AKIRA is 2.3.9 but 1 Click Upgrade module say that the installed version is the last available 2.4.8.5. It is correct?
Attached files: akira-version.jpg
According to the photo you sent, your Akira is on version 2.4.0
You need to upgrade to the latest version 2.4.5.8
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Thank you very much for contact us!
Please provide us FTP credentials and Back Office access to the site.
We will check it and help you asap!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Your FTP is empty. We couldn't find any files to test.
Thank you!
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
Is there any technician taking care of my case? I keep getting complaints from my customers about the photos not displaying issue!
Hi,
Can you provide feedback on how to fix the error?
Because on our device this error is not displayed.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)
I have just update to the new version 2.4.5.9 with 1 Click Upgrade module. Probably last update had not been completed correctly.
We're sorry but we don't understand. Could you please explain in more detail and take some screenshots.
Best regards,
Naik - Lightatend Team
A good review and positive comment would help us to keep doing what we do best Rate now
Our support time Monday-Saturday (9am-6pm GMT+7)